FREQUENTLY ASKED QUESTIONS
We are pleased to offer personalized assistance and individualized attention to all of Biancheria’s luxury home textile shoppers. Should you have any questions or concerns not addressed here on our FAQs page, please reach out directly to Biancheria’s Shevy Jacobs at 440-455-4636.
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Why should I spend more on my home textiles?
I’m used to flat sheets. Why would I get a duvet cover?
What is the difference between a pillowcase, an envelope and a sham?
Why should I buy down products?
Will I be too hot or too cold with down products?
What if I am allergic to feathers or down?
What is thread count and does it matter?
What is gram weight?
How should I clean and store my comforters and bedding?
Our luxury bedding and luxury comforter sets require specific care to maintain their high-quality look and feel. Upon purchasing from Biancheria you will be given specific instructions for caring for your items. If you have any follow-up questions or concerns, please call us directly at 440-455-4636.
Do you offer a product guarantee?
Biancheria is proud to carry items made with only the highest quality materials and produced by high-end manufacturers. We stand behind everything we sell and want you to be satisfied with your purchase. If you have a specific issue or concern, please call us directly at 440-455-4636.
Do you offer help with loose threads, broken zippers, etc.?
When will my order arrive?
Do you have a catalog?
Do you offer a bridal registry?
Do you offer gift wrapping?
Can I return or exchange an item?
We are always available to speak with you personally. Let us tell you more about our shop and home stylist options, or schedule a consultation at your home or office. Call us today: (440) 455-4636.